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eighteen billion two hundred and thirty-nine million two hundred and eighteen thousand one hundred and eighty-eight

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Contact person: Manager Wang

Hand machine: 18239218188

Address: intersection of Heqi Avenue and Weishi Road, Qibin District, Hebi City, Henan Province

Service support
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After sales team

The work of the after-sales service department is directly in charge of by the deputy general manager, and the director of the after-sales service department is specifically responsible for the work. All departments actively cooperate with each other.

After sales service department is equipped with engineers, technicians and technicians familiar with lifting equipment. Be able to handle all kinds of problems in hoisting equipment installation, debugging and operation. Be able to train operation and maintenance personnel for users on site.

There are strict rules and regulations and assessment methods in the after-sales service department. Full of enthusiasm for users, patient, thoughtful, meticulous. After each on-site service, the user will give a written evaluation. User's written evaluation opinion is an important basis for us to improve our work and quality

after-sale service

Provide technical consultation service for users in the whole process: provide technical documents for model selection free of charge, including equipment general drawing, foundation drawing, relevant technical requirements, equipment configuration requirements, installation requirements, etc.

Provide customers with satisfactory technical support.

Free training of operation and maintenance personnel for users, so that users can rest assured.

Free for users to carry out comprehensive debugging equipment, to meet the technical requirements of the factory.

We can provide life-long maintenance for our company's equipment at the request of users, or provide timely and effective emergency maintenance service at the request of users.

Provide all kinds of accessories and spare parts in time to relieve users' worries.

Timely and conscientiously fulfill the "Three Guarantees" obligations.

After sales service commitment

Since its establishment, Hebi Wanfeng Mining Machinery Manufacturing Co., Ltd. has been providing close service to customers. According to the company's policy of "quality first, customer first, integrity-based, pioneering and enterprising", and the spirit of "serving users, being responsible for users and satisfying users", Hebi Wanfeng Mining Machinery Manufacturing Co., Ltd. makes a solemn commitment to after-sales service

1、 During the warranty period, any defect or damage of the hoist caused by our manufacture shall be repaired by our party and bear the cost.

2、 Out of the warranty period, we can provide maintenance service for any defect or damage caused by any reason until the equipment is completed. The cost incurred is the replacement or supply of spare parts manufactured by us, which will be reduced by 10% according to the price at that time. If it is a matching part, we will actively contact and reduce it by 10% according to the matching.

3、 Whether in the warranty period or outside the warranty period, after receiving the user service notice, generally within 3 days, emergency within 48 hours to rush to the scene service, strive to be fast and thoughtful.

4、 No matter whether users have service requirements or not, the company will take the initiative to visit on a regular basis to carry out free equipment maintenance and technical consulting services.

5、 Before sale, introduce the product performance, operation specification, use requirements, and provide relevant information for users.

6、 According to the needs of users, technical training for winch operators is carried out.


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eighteen billion two hundred and thirty-nine million two hundred and eighteen thousand one hundred and eighty-eight

Mobile phone: 18239218188

Address: intersection of Heqi Avenue and Weishi Road, Qibin District, Hebi City

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